WE ARE HERE TO HELP!
We provide fast, reliable support - no 24/7 hotline, but quick and professional help when you need it. From troubleshooting to theme adjustments, app setup, checkout issues, or strategic guidance we’ve got you covered.
Our support is billed at a transparent flat rate of €300 (+VAT) per hour - no hidden fees, no surprises, no matter what you need help with. You only pay for the actual time used.
Expert Guidance for Your Store (Small, Fast Tasks Only)
Even though this is SOS support, you still get access to our 12+ years of e-commerce and Shopify expertise for small, targeted tasks:
E-commerce consulting (small questions, strategic mini-checks)
Mini store audits (quick health checks, not full audits)
Reporting & analytics checks (where is the problem, what’s blocking sales?)
Backup workflows (best practices to avoid breakage again)
Email & automation setup (Klaviyo/Mailchimp) — quick fixes, small flows, troubleshooting
Short workflow optimisations
Small improvements to your customer journey
❗️Important: This service is for small tasks only - not full setups, relaunches, or long-term projects.
Let's talk Shopify!
The quickest way is Whats App. We know Shopify issues never come at a good time. That’s why the fastest way to reach us is via WhatsApp - we see and answer messages there quicker than e-mails or forms. Send us a short message with your shop URL and what’s going on. Once we understand the issue, we’ll give you an estimated timeframe and cost. We usually answer within 3 hours on business days and 12 hours on the weekend. Please don't call. If you want to talk to us write a short message before and we will call you :)
👋 Write us on WhatsApp:
Austria & Central Europe – Viktoria
📱 +43 677 61657038
UK & Worldwide – Jen
📱 +44 7448 648146
Prefer e-mail? Use the form instead.
If WhatsApp isn’t an option, just use the form below. Please note: it takes way longer for us to reply to e-mails.
reach out to Viktoria
viki@sheleads.at
+43 677 61657038
reach out to Jen
jen@sheleads.at
+44 7448 648146